Shipping Policy
COVID-19 IMPORTANT INFORMATION: We are still able to deliver to the UK and EU. Royal Mail is experiencing delays at the moment due to reduced staff and more mail being sent, so your order may take longer than usual to get to you.
Orders placed at the weekend (Saturday and Sunday) will be processed the following Monday
UK delivery (England, Scotland, Wales, Northern Ireland and the Channel Islands)
Royal Mail second class (within 72 hours *not guaranteed): £3.10
Next Day delivery (delivered next working day if ordered before 1pm Monday-Friday, excluding public holidays): £4.99
- European delivery (including Republic of Ireland)
International Tracked (usually 5-7 working days from dispatch): £5.95
Rest of the world
International Tracked (usually 7-10 working days from dispatch): £12.95
IMPORTANT NOTE:
Custom charges can occur for orders shipped outside of the European Union.
However, we cannot be responsible for any custom charges, import duties or taxes that may be charged to you, or any shipment that is stopped or disposed of by customs, so we advise you to check with your local customs before making your order.
Long delays can also be caused by custom checks or by international postal services, so our delivery times can only be used as a general guide.
Refund Policy
Refund policy
We are sorry to hear that you aren't satisfied with your purchase, but if you have any issues, please let us know immediately by emailing us at info@vtessia.co.uk so we can help to resolve any problems. Please include your order number on the email.
If you change your mind about your purchase we are happy to offer a full refund or exchange, providing that you notify us by email at info@vtessia.co.uk within 7 working days of delivery. Please include your order number on the email.
We will then issue you with instructions on how to return your products. Please note that the original delivery charge will not be refunded and you will be liable for any postal costs incurred when returning the goods. The goods must be returned to us unopened with the tamper seal still intact, unused and in a re-sellable condition. Please note that if your delivery gets lost in the post and is not received by us, we will be unable to issue a refund - therefore it is best to return goods by recorded delivery and retain the recorded delivery receipt as proof of postage, so that you are able to track your delivery.
Damaged or defective goods If the goods you receive are damaged or defective, please notify us by email within 7 working days of delivery at info@vtessia.co.uk, quoting your original order number, with details of the problem. We are happy to offer an exchange or refund for damaged or defective goods.
Cancellation / Return / Exchange Policy
IYou may cancel your order at any time within 7 working days of us receiving your order, by emailing us with your order number at info@vtessia.co.uk.
If the goods have already been dispatched, you must return it to us in secure packaging at your own cost. We will advise you of the returns process when you email us. Please note that if your delivery gets lost in the post and is not received by us, we will be unable to issue a refund - therefore it is best to return goods by recorded delivery and retain the recorded delivery receipt as proof of postage, so that you are able to track your delivery. A refund of the original amount (minus the original delivery cost) will be made once it has been determined that the returned goods are unopened with tamper seals still intact, unused and in a re-sellable condition.
CANCELLATIONS BY US
We reserve the right to cancel your order if there is insufficient stock to fulfil your order, if we do not deliver to your area or if an incorrect price was listed in error. Any cancellation will be notified by email and any payment made will be credited back as soon as possible.
